Privacy Policy
Last updated: 15 October 2026
Shabaka ("we", "us") provides software that WiFi hotspot operators use to manage routers, vouchers, sales and agents. This policy covers the Shabaka mobile app, the provider web portal and shabaka.online. The operator of Shabaka is Shabaka, Kampala, Uganda.
1. Information we collect
Account information you give us:
- Your name
- Business name
- Country
- Phone number
- Email address
- Password (stored only as a one-way hash)
Business information you create in Shabaka:
- Routers
- Internet plans
- Vouchers
- Sales records
- Portal branding and text
- Details of your sales agents (name, phone, commission)
Information about your customers' connections:when people connect to your hotspot, your routers send us connection records (device MAC address, session times, data used) so we can run the service and show you reports. You are the controller of your customers' data; we process it on your behalf.
On your device:
- The app stores your sign-in session in the device's secure storage (Keychain / Keystore).
- It stores your light/dark theme choice.
- It does not access your location, contacts, photos, camera or microphone.
We do not use advertising identifiers, third-party analytics, or tracking. We do not sell your data.
2. How we use it
- To provide the service: sign-in, router management, vouchers, reports, and payments on your WiFi portal.
- To send account emails (verification codes, password resets, billing notices).
- To provide support.
- To meet legal and accounting obligations.
3. Sharing
We share data only with providers that help us run the service:
- Hosting
- Email delivery
- Mobile-money payment processors for payments made on your WiFi portal
They may use it only to provide those services. We also disclose data when the law requires it.
4. Security
All traffic between the app and our servers is encrypted (HTTPS). Passwords are hashed. Sign-in requires a password plus a one-time code.
5. Retention and deletion
You can delete your account at any time:
- In the app: Settings → Delete account.
- Without the app: request it at shabaka.online/delete-account, or email hello@shabaka.online.
When you delete your account:
- Sign-in is disabled immediately.
- Your personal details (name, email, phone) are removed within 30 days.
- Your routers stop being served.
- We keep invoices, payment and transaction records for 7 years where tax and accounting law requires it. Those records are then deleted.
6. Your rights
You can ask to access, correct or delete your personal data, or object to its processing, by emailing hello@shabaka.online. We reply within 30 days.
7. Children
Shabaka is a business tool for adults (18+). We do not knowingly collect data from children.
8. Changes
We will post changes on this page and update the date above. Significant changes will also be notified by email.
9. Contact
Shabaka — hello@shabaka.online — Support